Authenticity & counterfeit complaints

Your Amazon listing was pulled for an authenticity complaint.

This writes the appeal — a structured Plan of Action built around Amazon's published invoice requirements. You copy it, attach your invoice, and submit it yourself.

Check my case — free

£79 if you go ahead. One payment. No subscription, nothing to cancel.

Free to check

We check your case before you pay anything.

Most authenticity appeals fail on the invoice, not the wording. The free check tells you whether your evidence meets Amazon's requirements. If it can't win as it stands, we say so — and you pay nothing.

How it works

1
Answer a few questions — freeTell us about your suspension notice and your invoice. Takes about five minutes. No account needed.
2
Get a verdict on whether your case is readyThe free check runs through Amazon's invoice requirements. If your evidence isn't there yet, we explain exactly what's missing — and you pay nothing.
3
Pay £79 and get your Plan of ActionA structured Plan of Action tailored to your ASIN, supplier, and complaint — ready to copy into Amazon's appeal form. Includes as many rewrites as you need for this suspension, until Amazon gives a final decision.

What this covers

Covered
  • Product authenticity complaints
  • Inauthentic item complaints
  • Counterfeit complaints
Not covered
  • Intellectual property and trademark disputes
  • Dropshipping violations
  • Related-account suspensions
  • Late shipment and order defect rate
  • Identity verification

If your case isn't one we cover, the free check will tell you — we won't sell you an appeal built for the wrong problem.

What this is not

  • It does not contact Amazon or connect to your seller account.
  • It does not guarantee reinstatement — Amazon alone decides.
  • You submit the appeal yourself, from your own Seller Central account.

Pricing

£79 one-off

One payment. No subscription, nothing to cancel.
Includes as many rewrites as you need for this suspension, until Amazon gives a final decision.

Check my case — free

Questions

How is this different from writing it myself?

Amazon's reviewer expects a specific structure: root cause, corrective actions, preventive measures — each grounded in verifiable facts, not promises. The free check also runs through the specific invoice fields Amazon's verification process looks for. Most rejections happen on the evidence, not the wording, so knowing whether your invoice is ready before you submit matters.

What if my case can't be won?

The free check assesses your evidence against Amazon's requirements before you pay anything. If your invoice doesn't meet the bar — wrong type, quantities that don't cover what you've sold, required fields missing — we say so plainly and you pay nothing. Submitting an appeal that can't pass Amazon's evidence check wastes one of your limited attempts, so it's better to know first.

How long does Amazon take to respond?

It varies. Most initial responses arrive within a few days, though some cases take longer. If Amazon requests more information or rejects the first submission, further rounds follow. The £79 includes rewrites for this suspension until Amazon gives a final decision.

Is this written by AI?

Your appeal is produced by a system built specifically for Amazon authenticity and counterfeit cases — grounded in Amazon's published invoice requirements and real appeal outcomes. It is generated automatically, not written by hand.

What do I need before I start?

Your suspension notice from Amazon — the exact wording — and the invoice from the wholesale distributor or brand you sourced the product from. The invoice needs to cover the quantity you've sold of the flagged ASIN over the last 365 days. If you're not sure whether your invoice qualifies, start the free check and it will tell you.

What if Amazon rejects and I need to resubmit?

Rewrites for this suspension are included in the £79, until Amazon gives a final decision. If Amazon provides a reason in the rejection notice, use that to inform the next submission.