Privacy Policy
Last updated: 27 July 2026
This policy explains what happens to information you give ReinstateMate, available at reinstatemate.com.
1. Who is responsible for your data
Oliver David Paul Claridge, a sole trader registered in the United Kingdom, of Business address available on request — postal address being finalised., is the data controller.
Contact: support@reinstatemate.com
2. The short version
- We have no accounts and no login, and we do not keep a database of your answers.
- Your answers stay in your own browser while you use the tool.
- To generate your appeal, your answers are sent to an AI provider that processes them and returns the text. They are not used to train that provider's models.
- Your email address is collected by our payment provider so we can send your receipt and ask about your outcome.
- Nothing you tell us is ever sent to Amazon by us. Only the finished appeal leaves the tool, and you are the one who submits it.
3. What we collect
Information you type into the tool
The answers you give in the appeal wizard, which may include: your suspension type, the wording of Amazon's notification, your product name or ASIN, your supplier's details, invoice text you paste in, your description of how you sourced your stock, and the corrective actions you have taken.
Some of this is commercially sensitive. It is not personal data in most cases, but it can contain personal data — for example a supplier contact name, or your own name and business address on an invoice.
Your email address and payment information
Collected by Stripe, our payment provider, when you pay. We never see or store your full card details. Stripe provides us with your email address and confirmation that payment succeeded.
Basic technical data
Our hosting provider records standard server logs (IP address, browser type, pages requested) for security and reliability.
4. What we do not collect
- We do not ask you to create an account, and we do not store passwords.
- We do not accept file uploads in the current version of the Service.
- We do not access, connect to, or receive any data from your Amazon Seller Central account.
- We do not sell, rent or share your data with advertisers.
5. Where your answers are held while you use the tool
Your answers are stored in your browser's sessionStorage while you complete the wizard. That is local to your device. It is cleared when you close the tab, and it is not a database we can read.
6. Who else processes your data
| Processor | What they handle | Where |
|---|---|---|
| Anthropic | Your wizard answers, to generate your appeal text | United States |
| Stripe | Payment and your email address | United States / EU |
| Vercel | Website hosting and server logs | United States / EU |
| Loops | Your email address, for receipts and follow-up | United Kingdom |
Your answers are sent to Anthropic's API to generate your appeal. Under Anthropic's commercial terms, data submitted through the API is not used to train its models.
International transfers. Some of these providers are based outside the UK. Where data is transferred outside the UK, it is protected by the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses, or an adequacy decision.
7. Why we are allowed to use your data
| What | Legal basis |
|---|---|
| Generating your appeal from your answers | Performance of our contract with you |
| Taking payment and sending a receipt | Performance of our contract with you |
| Emailing you to ask about your outcome | Legitimate interests — improving the Service and understanding whether it works |
| Server logs and security | Legitimate interests — keeping the Service secure and available |
You can opt out of outcome follow-up emails at any time by replying or using the unsubscribe link. It will not affect your purchase or your regenerations.
8. How long we keep things
- Your wizard answers: not retained by us after your session. They exist in your browser and in transit to generate your appeal.
- Your email address and purchase record: kept for as long as needed to provide regenerations, plus the period we are required to keep business records for tax purposes (for a sole trader, at least five years after the 31 January self-assessment deadline for the relevant tax year).
- Any reply you send us about your outcome: kept while it is useful for improving the Service, and deleted on request.
- Server logs: kept for a short period by our hosting provider for security purposes.
9. Your rights
Under UK GDPR you have the right to:
- ask what personal data we hold about you and get a copy
- have inaccurate data corrected
- have your data deleted
- object to or restrict how we use it
- receive your data in a portable format
- withdraw consent where we rely on it
Email support@reinstatemate.com and we will respond within one month.
If you are unhappy with how we have handled your data, you can complain to the Information Commissioner's Office at ico.org.uk, or call their helpline on 0303 123 1113.
10. Cookies and similar technologies
We use sessionStorage to hold your answers while you complete the wizard. This is strictly necessary for the Service to function and does not track you.
Our payment provider sets cookies necessary to process your payment securely.
We do not use advertising or third-party tracking cookies.
11. Security
Payment is handled entirely by Stripe and card details never reach our systems. Traffic to and from the site is encrypted. Because we do not maintain a database of your answers, there is no stored record of your case for an attacker to obtain.
No system is perfectly secure, and we cannot guarantee the security of information transmitted over the internet.
12. Children
The Service is for business sellers and is not intended for anyone under 18.
13. Changes
We may update this policy. The current version is always published at reinstatemate.com/privacy.